TuVox is a company that produces VXML-based telephone speech-recognition applications to replace DTMF touch-tone systems for their clients. == History == TuVox was founded in 2001 by Steven S. Pollock and Ashok Khosla, formerly of Apple Computer Corporation and Claris Corporation. Since then, TuVox has grown to over 150 employees and has US offices in Cupertino, California and Boca Raton, Florida as well as international offices in London, Vancouver and Sydney. In 2005, TuVox acquired the customers and hosting facilities of Net-By-Tel. In 2007, the company raised $20m for its speech recognition, and phone menu software. On July 22, 2010, West Interactive — a subsidiary of West Corporation — announced its acquisition of TuVox. == Customers == TuVox clients include: 1-800-Flowers.com, AMC Entertainment, American Airlines, British Airways, M&T Bank, Canon Inc., Gateway, Inc., Motorola, Progress Energy Inc., Telecom New Zealand, Time, Inc., BECU, Virgin America and USAA.
List of chatbots
A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use large language models (LLMs) and natural language processing, but simpler chatbots have existed for decades. == LLM chatbots == == General chatbots == == Historical chatbots ==
DIKW pyramid
The DIKW pyramid (also known as the knowledge pyramid or information hierarchy) is a model describing relationships between data, information, knowledge and wisdom sometimes also stylized as a chain, refer to models of possible structural and functional relationships between a set of components—often four, data, information, knowledge, and wisdom. The concept has roots predating the 1980s. In the latter years of that decade, interest in the models grew after explicit presentations and discussions, including from Milan Zeleny, Russell Ackoff, and Robert W. Lucky. Subsequent important discussions extended along theoretical and practical lines into the coming decades. While debate continues as to actual meaning of the component terms of DIKW-type models, and the actual nature of their relationships—including occasional doubt being cast over any simple, linear, unidirectional model—even so they have become very popular visual representations in use by business, the military, and others. Among the academic and popular, not all versions of the DIKW-type models include all four components (earlier ones excluding data, later ones excluding or downplaying wisdom, and several including additional components (for instance Ackoff inserting "understanding" before and Zeleny adding "enlightenment" after the wisdom component). In addition, DIKW-type models are no longer always presented as pyramids, instead also as a chart or framework (e.g., by Zeleny), as flow diagrams (e.g., by Liew, and by Chisholm et al.), and sometimes as a continuum (e.g., by Choo et al.). == Short description == As Rowley noted in 2007, the DIKW model "is often quoted, or used implicitly, in definitions of data, information and knowledge in the information management, information systems and knowledge management literatures, but [as of that date] there ha[d] been limited direct discussion of the hierarchy". Reviews of textbooks and a survey of scholars in relevant fields indicate that there was not a consensus as to definitions used in the model as of that date, and as reviewed by Liew in that year, even less "in the description of the processes that transform components lower in the hierarchy into those above them". Zins work, published in 2007—from studies in 2003-2005 that documented "130 definitions of data, information, and knowledge formulated by 45 scholars", published in 2007—to suggest that the data–information–knowledge components of DIKW refer to a class of no less than five models, as a function of whether data, information, and knowledge are each conceived of as subjective, objective (what Zins terms, "universal" or "collective") or both. In Zins' usage, subjective and objective "are not related to arbitrariness and truthfulness, which are usually attached to the concepts of subjective knowledge and objective knowledge". Information science, Zins argues, studies data and information, but not knowledge, as knowledge is an internal (subjective) rather than an external (universal–collective) phenomenon. == Representations == === Graphical representation === DIKW is a hierarchical model often depicted as a pyramid, sometimes as a chain, with data at its base and wisdom at its apex (or chain-beginning and -end). Both Zeleny and Ackoff have been credited with originating the pyramid representation, although neither used a pyramid to present their ideas. According to Wallace, Debons and colleagues may have been the first to "present the hierarchy graphically". Many variations of the DIKW-type pyramid have been produced. One, in use by knowledge managers in the United States Department of Defense, attempts to show the DIKW progression to enable effective decisions and consequent activities supporting shared understanding throughout defense organizations, as well as supporting management of risks associated with decisions. DIKW-type hierarchical information paradigms have also been represented as two-dimensional charts, and as flow diagrams, where relationships between the components may be presented less hierarchically, with defining aspects of the relationships, feedback loops, etc. === Computational representation === Intelligent decision support systems are trying to improve decision making by introducing new technologies and methods from the domain of modeling and simulation in general, and in particular from the domain of intelligent software agents in the contexts of agent-based modeling. The following example describes a military decision support system, but the architecture and underlying conceptual idea are transferable to other application domains: The value chain starts with data quality describing the information within the underlying command and control systems. Information quality tracks the completeness, correctness, currency, consistency and precision of the data items and information statements available. Knowledge quality deals with procedural knowledge and information embedded in the command and control system such as templates for adversary forces, assumptions about entities such as ranges and weapons, and doctrinal assumptions, often coded as rules. Awareness quality measures the degree of using the information and knowledge embedded within the command and control system. Awareness is explicitly placed in the cognitive domain. By the introduction of a common operational picture, data are put into context, which leads to information instead of data. The next step, which is enabled by service-oriented web-based infrastructures (but not yet operationally used), is the use of models and simulations for decision support. Simulation systems are the prototype for procedural knowledge, which is the basis for knowledge quality. Finally, using intelligent software agents to continually observe the battle sphere, apply models and simulations to analyze what is going on, to monitor the execution of a plan, and to do all the tasks necessary to make the decision maker aware of what is going on, command and control systems could even support situational awareness, the level in the value chain traditionally limited to pure cognitive methods. == History == Danny P. Wallace, a professor of library and information science, explained that the origin of the DIKW pyramid is uncertain: The presentation of the relationships among data, information, knowledge, and sometimes wisdom in a hierarchical arrangement has been part of the language of information science for many years. Although it is uncertain when and by whom those relationships were first presented, the ubiquity of the notion of a hierarchy is embedded in the use of the acronym DIKW as a shorthand representation for the data-to-information-to-knowledge-to-wisdom transformation.Many authors think that the idea of the DIKW relationship originated from two lines in the poem "Choruses", by T. S. Eliot, that appeared in the pageant play The Rock, in 1934: === Knowledge, intelligence, and wisdom === In 1927, Clarence W. Barron addressed his employees at Dow Jones & Company on the hierarchy: "Knowledge, Intelligence and Wisdom". === Data, information, knowledge === In 1955, English-American economist and educator Kenneth Boulding presented a variation on the hierarchy consisting of "signals, messages, information, and knowledge". However, "[t]he first author to distinguish among data, information, and knowledge and to also employ the term 'knowledge management' may have been American educator Nicholas L. Henry", in a 1974 journal article. === Data, information, knowledge, wisdom === Other early versions (prior to 1982) of the hierarchy that refer to a data tier include those of Chinese-American geographer Yi-Fu Tuan and sociologist-historian Daniel Bell.. In 1980, Irish-born engineer Mike Cooley invoked the same hierarchy in his critique of automation and computerization, in his book Architect or Bee?: The Human / Technology Relationship. Thereafter, in 1987, Czechoslovakia-born educator Milan Zeleny mapped the components of the hierarchy to knowledge forms: know-nothing, know-what, know-how, and know-why. Zeleny "has frequently been credited with proposing the [representation of DIKW as a pyramid ]... although he actually made no reference to any such graphical model." The hierarchy appears again in a 1988 address to the International Society for General Systems Research, by American organizational theorist Russell Ackoff, published in 1989. Subsequent authors and textbooks cite Ackoff's as the "original articulation" of the hierarchy or otherwise credit Ackoff with its proposal. Ackoff's version of the model includes an understanding tier (as Adler had, before him), interposed between knowledge and wisdom. Although Ackoff did not present the hierarchy graphically, he has also been credited with its representation as a pyramid. In 1989, Bell Labs veteran Robert W. Lucky wrote about the four-tier "information hierarchy" in the form of a pyramid in his book Silicon Dreams. In the same year as Ackoff presented his a
FAIR data
FAIR data is data which meets the 2016 FAIR principles of findability, accessibility, interoperability, and reusability (FAIR). The FAIR principles emphasize machine-actionability (i.e., the capacity of computational systems to find, access, interoperate, and reuse data with none or minimal human intervention) because humans increasingly rely on computational support to deal with data as a result of the increase in the volume, complexity, and rate of production of data. The abbreviation FAIR/O data is sometimes used to indicate that the dataset or database in question complies with the FAIR principles and also carries an explicit data‑capable open license. == FAIR principles published by GO FAIR == Findable The first step in (re)using data is to find them. Metadata and data should be easy to find for both humans and computers. Machine-readable metadata are essential for automatic discovery of datasets and services, so this is an essential component of the FAIRification process. F1. (Meta)data are assigned a globally unique and persistent identifier F2. Data are described with rich metadata (defined by R1 below) F3. Metadata clearly and explicitly include the identifier of the data they describe F4. (Meta)data are registered or indexed in a searchable resource Accessible Once the user finds the required data, they need to know how they can be accessed, possibly including authentication and authorisation. A1. (Meta)data are retrievable by their identifier using a standardised communications protocol A1.1 The protocol is open, free, and universally implementable A1.2 The protocol allows for an authentication and authorisation procedure, where necessary A2. Metadata are accessible, even when the data are no longer available Interoperable The data usually need to be integrated with other data. In addition, the data need to interoperate with applications or workflows for analysis, storage, and processing. I1. (Meta)data use a formal, accessible, shared, and broadly applicable language for knowledge representation I2. (Meta)data use vocabularies that follow FAIR principles I3. (Meta)data include qualified references to other (meta)data Reusable The ultimate goal of FAIR is to optimise the reuse of data. To achieve this, metadata and data should be well-described so that they can be replicated and/or combined in different settings. R1. (Meta)data are richly described with a plurality of accurate and relevant attributes R1.1. (Meta)data are released with a clear and accessible data usage license R1.2. (Meta)data are associated with detailed provenance R1.3. (Meta)data meet domain-relevant community standards The principles refer to three types of entities: data (or any digital object), metadata (information about that digital object), and infrastructure. For instance, principle F4 defines that both metadata and data are registered or indexed in a searchable resource (the infrastructure component). === Acceptance and implementation === Before FAIR, a 2007 OECD report was the most influential paper discussing similar ideas related to data accessibility. In January 2014, the Lorentz Centre at Leiden University hosted a workshop entitled "Jointly designing a data FAIRPORT" where the participants first formulated the FAIR principles. After further discussions, they were published in the March 2016 issue of Scientific Data. At the 2016 G20 Hangzhou summit, the G20 leaders issued a statement endorsing the application of FAIR principles to research. Also in 2016, a group of Australian organisations developed a Statement on FAIR Access to Australia's Research Outputs, which aimed to extend the principles to research outputs more generally. In 2017, Germany, Netherlands and France agreed to establish an international office to support the FAIR initiative, the GO FAIR International Support and Coordination Office. Other international organisations active in the research data ecosystem, such as CODATA or Research Data Alliance (RDA) also support FAIR implementations by their communities. FAIR principles implementation assessment is being explored by FAIR Data Maturity Model Working Group of RDA, CODATA's strategic Decadal Programme "Data for Planet: Making data work for cross-domain challenges" mentions FAIR data principles as a fundamental enabler of data driven science. The Association of European Research Libraries recommends the use of FAIR principles. A 2017 paper by advocates of FAIR data reported that awareness of the FAIR concept was increasing among various researchers and institutes, but also, understanding of the concept was becoming confused as different people apply their own differing perspectives to it. Guides on implementing FAIR data practices state that the cost of a data management plan in compliance with FAIR data practices should be 5% of the total research budget. In 2019 the Global Indigenous Data Alliance (GIDA) released the CARE Principles for Indigenous Data Governance as a complementary guide. The CARE principles extend principles outlined in FAIR data to include Collective benefit, Authority to control, Responsibility, and Ethics to ensure data guidelines address historical contexts and power differentials. The CARE Principles for Indigenous Data Governance were drafted at the International Data Week and Research Data Alliance Plenary co-hosted event, "Indigenous Data Sovereignty Principles for the Governance of Indigenous Data Workshop", held 8 November 2018, in Gaborone, Botswana. The lack of information on how to implement the guidelines have led to inconsistent interpretations of them. In January 2020, representatives of nine groups of universities around the world produced the Sorbonne declaration on research data rights, which included a commitment to FAIR data, and called on governments to provide support to enable it. In 2021, researchers identified the FAIR principles as a conceptual component of data catalog software tools, with the other components being metadata management, business context and data responsibility roles. In April 2022, Matthias Scheffler and colleagues argued in Nature that FAIR principles are "a must" so that data mining and artificial intelligence can extract useful scientific information from the data. There have been moves in the geosciences to establish FAIR data by use of decimal georeferencing However, making data (and research outcomes) FAIR is a challenging task, and it is challenging to assess the FAIRness. In 2020, the FAIR Data Maturity Model Working Group published a set of guidelines for assessing "FAIRness".
Terminology extraction
Terminology extraction (also known as term extraction, glossary extraction, term recognition, or terminology mining) is a subtask of information extraction. The goal of terminology extraction is to automatically extract relevant terms from a given corpus. In the semantic web era, a growing number of communities and networked enterprises started to access and interoperate through the internet. Modeling these communities and their information needs is important for several web applications, like topic-driven web crawlers, web services, recommender systems, etc. The development of terminology extraction is also essential to the language industry. One of the first steps to model a knowledge domain is to collect a vocabulary of domain-relevant terms, constituting the linguistic surface manifestation of domain concepts. Several methods to automatically extract technical terms from domain-specific document warehouses have been described in the literature. Typically, approaches to automatic term extraction make use of linguistic processors (part of speech tagging, phrase chunking) to extract terminological candidates, i.e. syntactically plausible terminological noun phrases. Noun phrases include compounds (e.g. "credit card"), adjective noun phrases (e.g. "local tourist information office"), and prepositional noun phrases (e.g. "board of directors"). In English, the first two (compounds and adjective noun phrases) are the most frequent. Terminological entries are then filtered from the candidate list using statistical and machine learning methods. Once filtered, because of their low ambiguity and high specificity, these terms are particularly useful for conceptualizing a knowledge domain or for supporting the creation of a domain ontology or a terminology base. Furthermore, terminology extraction is a very useful starting point for semantic similarity, knowledge management, human translation and machine translation, etc. == Bilingual terminology extraction == The methods for terminology extraction can be applied to parallel corpora. Combined with e.g. co-occurrence statistics, candidates for term translations can be obtained. Bilingual terminology can be extracted also from comparable corpora (corpora containing texts within the same text type, domain but not translations of documents between each other).
Joox
Joox (stylised in all caps) is a music streaming service owned by Tencent, launched in January 2015. Joox is the biggest music streaming app in Asian markets such as Hong Kong, Macau, Indonesia, Malaysia, Myanmar, Thailand and also in South Africa before it was shut down in early 2022. Joox is a freemium service, providing most of its songs free, while some songs are only available for premium users, offered via paid subscriptions or by doing different tasks offered. In 2017, Joox launched their service in their first non-Asian market, South Africa, which for an unknown reason shut down five years later. The service now accounts for more than 50% of all music streaming app downloads in their Asian markets. The number of music-streaming users in Hong Kong, Macau, Malaysia, Thailand, Myanmar and Indonesia was expected to reach 87 million by 2020. == Background == Before the emergence of Joox, Tencent owned QQ Music, one of the largest music streaming and download service in China. In 2015, they introduced Joox as their expansion of music services to overseas market instead of mainland China, starting first in Hong Kong. Instead of providing free services by playing audio ads to users like Spotify, another major music service, Joox focused on banner ads, splash ads and other advertising methods such as category playlists and in-app skins. They claimed it as a success. Joox offered their premium VIP access to DStv subscribers free of charge. DStv is the sister company to Tencent and is the primary pay-TV provider in South Africa. In November 2021, it was announced that Joox will stop streaming in South Africa in March 2022.
Microsoft Office PerformancePoint Server
Microsoft Office PerformancePoint Server is a business intelligence software product released in 2007 by Microsoft. The product was generally an integration of the acquisitions from ProClarity - the Planning Server and Monitoring Server - into Microsoft's SharePoint server product line. Although discontinued in 2009, the dashboard, scorecard, and analytics capabilities of PerformancePoint Server were incorporated into SharePoint 2010 and later versions. PerformancePoint Server also provided a planning and budgeting component directly integrated with Excel. == History == Microsoft offered preview releases of PerformancePoint Server starting in mid-2006. Previews of the product were formed from Business Scorecard Manager 2005 and the Planning Server component. Acquisitions ProClarity and Great Plains brought additional analytics and planning/reporting capabilities, as well as companion products ProClarity 6.3 and FRx. PerformancePoint Server was officially released in November 2007. Microsoft discontinued PerformancePoint Server as an independent product in 2009 and folded its dashboard, scorecard and analytics capabilities into PerformancePoint Services in SharePoint Server 2010. == Monitoring Server Component == Business monitoring capabilities, including dashboards, scorecards & key performance indicators, navigable reports for deeper analysis, strategy maps, and linked filtering, are provided by PerformancePoint's Monitoring Server component. A Dashboard Designer application that is distributed from Monitoring Server enables business analysts or IT Administrators to: create & test data source connections create views that use those data connections assemble the views into a dashboard deploy the dashboard as a SharePoint page Dashboard Designer saved content and security information back to the Monitoring Server. Data source connections, such as OLAP cubes or relational tables, were also made through Monitoring Server. After a dashboard has been published to the Monitoring Server database, it would be deployed as a SharePoint page and shared with other users as such. When the pages were opened in a web browser, Monitoring Server updated the data in the views by connecting back to the original data sources. == Planning Server Component == PerformancePoint's Planning Server component supported maintenance of logical business models, budget & approval workflows, enterprise data sources, and it followed Generally Accepted Accounting Principles. Planning Server made use of Excel for input and line-of-business reporting, as well as SQL Server for storing and processing business models. == Management Reporter Component == The Management Reporter component was designed to perform financial reporting and can read PerformancePoint Planning models directly. A development kit was also available to allow this component to read other models.